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    SPIE Help and Frequently Asked Questions


    Contact our Customer Service department for technical inquiries, Member support, or any other issues at +1 360 676 3290 or toll free at +1 888 504 8171, or email


    What does SPIE stand for?
    The legacy and legal name of the society is the Society of Photo-optical Instrumentation Engineers. Today, the society does business under the name SPIE, which is no longer used as an acronym.
    What's your street address?
    1000 20th Street, Bellingham, WA 98225 USA
    What is SPIE's federal tax ID number?
    What's your GST number?
    Having problems receiving our newsletters or emails?

    If you are experiencing problems receiving our email communications it could be the result of junk mail filters. Learn how to ensure the delivery of email communications from SPIE.

    I forgot my username and password. How do I get them back?

    Contact our Customer Service department for technical inquiries including username and password issues at +1 360 676 3290 or toll free at +1 888 504 8171, or email

    How do I change my address?
    If you've created an account, you can edit your address by logging in.  Additionally, you can contact one of our friendly Customer Service Representatives by phone +1 360 676 3290 or +1 888 504 8171.  Use to e-mail your changes.
    Can I submit an abstract?
    Check the call for papers for the individual conference for submission information.
    Can I take my manuscript on site?
    Contact a SPIE Proceedings Editor at +1 360 676 3290 or toll free at +1 888 504 8171; Fax +1 360 647 1445 or e-mail to  Refer to your SPIE paper number.
    Is registration required to attend the exhibits?
    There is a short exhibit registration form required for entry.
    Is payment required to attend the exhibits?
    For most exhibits admission is free, but for SPIE's biannual Optifab meeting in Rochester, New York, there is an admission fee to visit the exhibit hall only.  For further information, visit the Optifab website.
    Is there exhibit space still available?
    Do I need to be a member to register for a meeting?
    You do not need to be a member of SPIE to register for a meeting, but one of the many benefits of individual membership is reduced rates at our conferences. Check out the Membership portion of the SPIE website to find out how easy it is to become a member.
    If I only want to attend the short courses, do I need to register for the conference?
    When are books made available?
    Approximate publication dates are given in the book lists in the SPIE Web Bookstore.
    How do I order a book?

    By phone: +1 360 676 3290 or toll free: +1 888 504 8171
    By fax: +1 360 647 1445
    By e-mail:
    On the web: Search and order online in the Technical Library.

    Can I just order a paper and How?

    By phone: +1 360 676 3290 or toll free:  +1 888 504 8171
    On the web: Search and order online in the Technical Library.

    Does SPIE accept credit cards?
    SPIE accepts Visa, masterCard, American Express, Diner's Club and Discover.
    Who do I make a check payable to?
    SPIE - and please indicate what the money is for.
    Can I wire money to SPIE from overseas?
    Yes. E-mail for account number and bank address.
    What is SPIE's shipping policy?

    Find full details on domestic and international shipping in the Shipping Policy.

    What is SPIE's return policy?

    Find full details on returns in the Returns Policy.

    How do I update the browser's cache?

    Sometimes the cache can get confused and needs to be cleared. It's often one of the first steps you are asked to try when something breaks. The cache is nothing more than a place on your hard disk where the browser keeps things that it downloaded in case they’re needed again. For instance, when you first visit a page on this site, the browser will download the logo so that it can be shown. Every time that you visit a different page on the site, the logo doesn’t need to be downloaded again; as long as the same logo is displayed, it’s already here. The cache has a limit of how big it can get and you can usually configure how much space to set aside for it. Essentially, when the cache gets full, the items in it that haven’t been used in a while are discarded to make room for whatever new items you’re looking at now.

    Instructions to clear your cache have been provided for your convenience in PDF format. Contact our Customer Service department if you have further questions or issues.


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