SPIE help and FAQs
FAQ
Contact customer services
Contact our customer service department for technical inquiries, Member support, or any other issues
Phone +1 360 676 3290
toll free +1 888 504 8171
email CustomerService@spie.org
Reporting procedures
Confidential reporting of unethical or inappropriate behavior
Use the web form at www.spie.ethicspoint.com or phone 1 888 818 6898 within North America with complaints or concerns.
SPIE policies
SPIE Event Policies
All attendees, exhibitors, and committees at SPIE events agree to follow these policies.
SPIE Anti-Harassment Policy
SPIE is committed to a safe work and meeting environment for all attendees, staff, and contractors.
SPIE Ethics Statement and SPIE Code of Professional Conduct
General guidelines for conducting business with the highest standards of ethics.
FREQUENTLY ASKED QUESTIONS
What does SPIE stand for?
The legacy and legal name of the society is the Society of Photo-optical Instrumentation Engineers. Today, the society does business under the name SPIE, which is no longer used as an acronym.
What's your street address?
1000 20th Street, Bellingham, WA 98225 USA
What is SPIE's federal tax ID number?
95-2142678
What's your GST number?
135472280
Having problems receiving our newsletters or emails?
I forgot my username and password. How do I get them back?
Contact our Customer Service department for technical inquiries including username and password issues at +1 360 676 3290 or toll free at +1 888 504 8171, or email CustomerService@spie.org.
How do I change my address?
If you've created an account, you can edit your address by logging in. Additionally, you can contact one of our friendly Customer Service Representatives by phone +1 360 676 3290 or +1 888 504 8171. Use CustomerService@SPIE.org to e-mail your changes.
Can I submit an abstract?
Check the call for papers for the individual conference for submission information.
Can I take my manuscript on site?
Contact a SPIE Proceedings Editor at +1 360 676 3290 or toll free at +1 888 504 8171; Fax +1 360 647 1445 or e-mail to AuthorHelp@spie.org. Refer to your SPIE paper number.
Is registration required to attend the exhibits?
There is a short exhibit registration form required for entry.
Is payment required to attend the exhibits?
For most exhibits admission is free, but for SPIE's biannual Optifab meeting in Rochester, New York, there is an admission fee to visit the exhibit hall only. For further information, visit the Optifab website.
Is there exhibit space still available?
Do I need to be a member to register for a meeting?
You do not need to be a member of SPIE to register for a meeting, but one of the many benefits of individual membership is reduced rates at our conferences. Check out the Membership portion of the SPIE website to find out how easy it is to become a member.
If I only want to attend the short courses, do I need to register for the conference?
No.
When are books made available?
Approximate publication dates are given in the book lists in the SPIE Web Bookstore.
How do I order a book?
By phone: +1 360 676 3290 or toll free: +1 888 504 8171
By fax: +1 360 647 1445
By e-mail: CustomerService@SPIE.org
On the web: Search and order online on the SPIE Bookstore on SPIE.org; order e-books on the SPIE Digital Library How should resellers order SPIE Press books if I am a reseller? Any country other than Europe, Middle East, North Africa: Review the list of SPIE Press books on the SPIE Bookstore and order from SPIE Customer Service as detailed above. Europe, Middle East, North Africa: Eurospan is SPIE's agent for these regions. Contact Eurospan at Eurospan Head Office:
Gray's Inn House
127 Clerkenwell Road
London, EC1R 5DB
United Kingdom
+44 (0) 20 7240 0856 Email: General Enquiries: info@eurospan.co.uk
Open a trade account: eurospan@turpin-distribution.com
Can I just order a paper and How?
Does SPIE accept credit cards?
SPIE accepts Visa, masterCard, American Express, Diner's Club and Discover.
Who do I make a check payable to?
SPIE - and please indicate what the money is for.
Can I wire money to SPIE from overseas?
What is SPIE's shipping policy?
Find full details on domestic and international shipping in the Shipping Policy.
What is SPIE's return policy?
How do I update the browser's cache?
Sometimes the cache can get confused and needs to be cleared. It's often one of the first steps you are asked to try when something breaks. The cache is nothing more than a place on your hard disk where the browser keeps things that it downloaded in case they’re needed again. For instance, when you first visit a page on this site, the browser will download the logo so that it can be shown. Every time that you visit a different page on the site, the logo doesn’t need to be downloaded again; as long as the same logo is displayed, it’s already here. The cache has a limit of how big it can get and you can usually configure how much space to set aside for it. Essentially, when the cache gets full, the items in it that haven’t been used in a while are discarded to make room for whatever new items you’re looking at now.
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