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Proceedings Paper

A work-centered cognitively based architecture for decision support: the work-centered infomediary layer (WIL) model
Author(s): Wayne Zachary; Robert Eggleston; Jason Donmoyer; Serge Schremmer
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Paper Abstract

Decision-making is strongly shaped and influenced by the work context in which decisions are embedded. This suggests that decision support needs to be anchored by a model (implicit or explicit) of the work process, in contrast to traditional approaches that anchor decision support to either context free decision models (e.g., utility theory) or to detailed models of the external (e.g., battlespace) environment. An architecture for cognitively-based, work centered decision support called the Work-centered Informediary Layer (WIL) is presented. WIL separates decision support into three overall processes that build and dynamically maintain an explicit context model, use the context model to identify opportunities for decision support and tailor generic decision-support strategies to the current context and offer them to the system-user/decision-maker. The generic decision support strategies include such things as activity/attention aiding, decision process structuring, work performance support (selective, contextual automation), explanation/ elaboration, infosphere data retrieval, and what if/action-projection and visualization. A WIL-based application is a work-centered decision support layer that provides active support without intent inferencing, and that is cognitively based without requiring classical cognitive task analyses. Example WIL applications are detailed and discussed.

Paper Details

Date Published: 4 September 2003
PDF: 12 pages
Proc. SPIE 5091, Enabling Technologies for Simulation Science VII, (4 September 2003); doi: 10.1117/12.502602
Show Author Affiliations
Wayne Zachary, CHI Systems, Inc. (United States)
Robert Eggleston, Air Force Research Lab. (United States)
Jason Donmoyer, CHI Systems, Inc. (United States)
Serge Schremmer, CHI Systems, Inc. (United States)

Published in SPIE Proceedings Vol. 5091:
Enabling Technologies for Simulation Science VII
Alex F. Sisti; Dawn A. Trevisani, Editor(s)

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