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Proceedings Paper

Group decision support system for customer-driven product design
Author(s): Zhihang Lin; Hang Chen; Kuen Chen; Ada Che
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Paper Abstract

This paper describes the work on the development of a group decision support system for customer driven product design. The customer driven is to develop products, which meet all customer requirements in whole life cycle of products. A process model of decision during product primary design is proposed to formulate the structured, semi-structured and unstructured decision problems. The framework for the decision support system is presented that integrated both advances in the group decision making and distributed artificial intelligent. The system consists of the product primary design tool kit and the collaborative platform with multi-agent structure. The collaborative platform of the system and the product primary design tool kit, including the VOC (Voice of Customer) tool, QFD (Quality Function Deployment) tool, the Conceptual design tool, Reliability analysis tool and the cost and profit forecasting tool, are indicated.

Paper Details

Date Published: 13 October 2000
PDF: 8 pages
Proc. SPIE 4192, Intelligent Systems in Design and Manufacturing III, (13 October 2000); doi: 10.1117/12.403660
Show Author Affiliations
Zhihang Lin, Xi'an Jiao Tong Univ. (China)
Hang Chen, Gintic Institute of Manufacturing Technology (Singapore)
Kuen Chen, Xi'an Jiao Tong Univ. (China)
Ada Che, Xi'an Jiao Tong Univ. (China)

Published in SPIE Proceedings Vol. 4192:
Intelligent Systems in Design and Manufacturing III
Bhaskaran Gopalakrishnan; Angappa Gunasekaran, Editor(s)

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