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Proceedings Paper

Addressing chronic operational issues at the W. M. Keck Observatory
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Paper Abstract

The W. M. Keck Observatory (WMKO) has a good track record at addressing large critical faults which impact observing. Our performance tracking and correcting chronic minor faults has been mixed, yet this class of problems has a significant negative impact on scientific productivity and staff effectiveness. We have taken steps to address this shortcoming. This paper outlines the creation of a program to identify, categorize and rank these chronic operational issues, track them over time, and develop management options for their resolution. The success of the program at identifying these chronic operational issues and the advantages of dedicating observatory resources to this endeavor are presented.

Paper Details

Date Published: 27 July 2016
PDF: 14 pages
Proc. SPIE 9906, Ground-based and Airborne Telescopes VI, 990640 (27 July 2016); doi: 10.1117/12.2233846
Show Author Affiliations
Tom Nordin, W. M. Keck Observatory (United States)
Richard Matsuda, W. M. Keck Observatory (United States)

Published in SPIE Proceedings Vol. 9906:
Ground-based and Airborne Telescopes VI
Helen J. Hall; Roberto Gilmozzi; Heather K. Marshall, Editor(s)

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