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Richard Glass


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Summary
Richard has a wide range of skills within the telephone answering service industry. From dealing with the technical setup of systems, script writing, account management, to consulting on what service is best for the client, he has been able to advise on all facets of call answering services. He has many years dedicated to overflow systems and the art of having a call agent present themselves as the face of the company, along with managing virtual switchboards and receptionists.
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