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Proceedings Paper

PROP: ESO's portal for reporting of operational problematics
Author(s): S. Marteau; S. Rahimpour; J. Lockhart
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Paper Abstract

The ESO Portal for Reporting of Operational Problematics, aka PROP, allows members of the astronomical community to use a single access point to contact various operational groups at ESO. From the inside, operations staff can use the tool to communicate with their colleagues within the frame of problem resolution while keeping all the information in one place. It also opens the possibility to compile a knowledge base and to easily derive statistics on problem resolution, e.g. to monitor better the quality of service.

Paper Details

Date Published: 13 September 2012
PDF: 7 pages
Proc. SPIE 8448, Observatory Operations: Strategies, Processes, and Systems IV, 844820 (13 September 2012); doi: 10.1117/12.927215
Show Author Affiliations
S. Marteau, European Southern Observatory (Germany)
S. Rahimpour, European Southern Observatory (Germany)
J. Lockhart, European Southern Observatory (Germany)

Published in SPIE Proceedings Vol. 8448:
Observatory Operations: Strategies, Processes, and Systems IV
Alison B. Peck; Robert L. Seaman; Fernando Comeron, Editor(s)

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