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Proceedings Paper

Importance of relationship quality in the success of data warehouse systems
Author(s): Alaaeddin Almabhouh; Abdul Saleh; Azizah Ahmad
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Paper Abstract

Increased organizational dependence on data warehouse (DW) systems drives management attention towards improving DW systems success. However, the successful implementation rate of DW systems is low and many firms did not achieve intended goals. A recent studies show that improves and evaluates DW success is one of the top concerns facing IT/DW executives. Existing information system (IS) research has studied DW success more from information quality and system quality. Researchers argue in this study that we should also take the relationship quality, which has significant research and practical implications in that it connects to IS success directly. As our first attempt, this study, referring to both IS and marketing literature, examines how communication, coordination, cooperation, commitment, and trust can be achieved to some degrees by high quality relationships between DW parties.

Paper Details

Date Published: 30 September 2011
PDF: 6 pages
Proc. SPIE 8285, International Conference on Graphic and Image Processing (ICGIP 2011), 828504 (30 September 2011); doi: 10.1117/12.913023
Show Author Affiliations
Alaaeddin Almabhouh, Univ. Utara Malaysia (Malaysia)
Abdul Saleh, Univ. Utara Malaysia (Malaysia)
Azizah Ahmad, Univ. Utara Malaysia (Malaysia)

Published in SPIE Proceedings Vol. 8285:
International Conference on Graphic and Image Processing (ICGIP 2011)
Yi Xie; Yanjun Zheng, Editor(s)

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