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Proceedings Paper

Using the Baldrige criteria for observatory strategic and operations planning
Author(s): Nicole M. Radziwill; Lory Mitchell
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Paper Abstract

In 1987, the U.S. Congress created the Malcolm Baldrige National Quality Award (MBNQA), a program that rewards businesses and nonprofits that demonstrate effective, efficient operations. Underlying the MBNQA are criteria to help organizations integrate seven key areas of operations, including: leadership, strategic planning, customer focus, information management, workforce planning, process management, and results. Independent of the award process, the Baldrige Criteria can be used to guide strategic and operations planning. This presentation includes an example of how the Baldrige Criteria were used to quickly develop a Workforce Management Plan for the National Radio Astronomy Observatory (NRAO), responding to funding agency requests.

Paper Details

Date Published: 30 July 2010
PDF: 8 pages
Proc. SPIE 7737, Observatory Operations: Strategies, Processes, and Systems III, 77370E (30 July 2010); doi: 10.1117/12.858014
Show Author Affiliations
Nicole M. Radziwill, James Madison Univ. (United States)
National Radio Astronomy Observatory (United States)
Lory Mitchell, National Radio Astronomy Observatory (United States)


Published in SPIE Proceedings Vol. 7737:
Observatory Operations: Strategies, Processes, and Systems III
David R. Silva; Alison B. Peck; B. Thomas Soifer, Editor(s)

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