Share Email Print

Proceedings Paper

Virtual technical support for field engineers in the water and ventilation hygiene industry
Author(s): Ieuan A. Nicholas; D. C. Kim
Format Member Price Non-Member Price
PDF $17.00 $21.00
cover GOOD NEWS! Your organization subscribes to the SPIE Digital Library. You may be able to download this paper for free. Check Access

Paper Abstract

This paper presents an industrial application of VR, which has been integrated as a core component of a virtual technical support system. The problems that often impede conventional technical support and the way in which a virtual technical support system can overcome them are discussed. Field engineers are able to use the system to access improved information and knowledge through their laptop computers while on-the-job. Thereby, taking advantage of scarce investment resources. When used in synergy, the application of VR, multimedia, coordinated multiple views and knowledge-based technologies can be shown to significantly reduce technical support costs. Initial results are presented showing the effectiveness and benefits of such a system for field engineer support in the water and ventilation hygiene industry.

Paper Details

Date Published: 30 January 2006
PDF: 8 pages
Proc. SPIE 6055, Stereoscopic Displays and Virtual Reality Systems XIII, 60551R (30 January 2006); doi: 10.1117/12.650537
Show Author Affiliations
Ieuan A. Nicholas, Cardiff Univ. (United Kingdom)
D. C. Kim, Aquamarc Limited (United Kingdom)

Published in SPIE Proceedings Vol. 6055:
Stereoscopic Displays and Virtual Reality Systems XIII
Andrew J. Woods; Mark T. Bolas; Ian E. McDowall; Neil A. Dodgson; John O. Merritt, Editor(s)

© SPIE. Terms of Use
Back to Top