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Proceedings Paper

Virtual technical support for field engineers in the water and ventilation hygiene industry
Author(s): Ieuan A. Nicholas; D. C. Kim
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Paper Abstract

This paper presents an industrial application of VR, which has been integrated as a core component of a virtual technical support system. The problems that often impede conventional technical support and the way in which a virtual technical support system can overcome them are discussed. Field engineers are able to use the system to access improved information and knowledge through their laptop computers while on-the-job. Thereby, taking advantage of scarce investment resources. When used in synergy, the application of VR, multimedia, coordinated multiple views and knowledge-based technologies can be shown to significantly reduce technical support costs. Initial results are presented showing the effectiveness and benefits of such a system for field engineer support in the water and ventilation hygiene industry.

Paper Details

Date Published: 30 January 2006
PDF: 8 pages
Proc. SPIE 6055, Stereoscopic Displays and Virtual Reality Systems XIII, 60551R (30 January 2006); doi: 10.1117/12.650537
Show Author Affiliations
Ieuan A. Nicholas, Cardiff Univ. (United Kingdom)
D. C. Kim, Aquamarc Limited (United Kingdom)

Published in SPIE Proceedings Vol. 6055:
Stereoscopic Displays and Virtual Reality Systems XIII
Andrew J. Woods; Mark T. Bolas; Ian E. McDowall; Neil A. Dodgson; John O. Merritt, Editor(s)

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