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Proceedings Paper

Talk to me: using voice server to enable business-to-business communication
Author(s): Kevin Horowitz; Brenda Horowitz
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Paper Abstract

Person-to-person communication over the Internet has exploded in recent years. In contrast, person-to-business and business-to-business communication using the Web are just beginning to take off, in part due to technological challenges that are just now being met. For example: the ability of large, automated businesses to communicate with smaller, less automated partners who don't have integrated back-end office systems or tightly coupled data channels; the ability of smaller, less automated businesses to communicate with each other; the ability of field personnel to mine enterprise data; the ability of companies to send up-to-the-minute data to field personnel. A speech interface to the Web can surmount these problems and more. Our solution provides a VoiceXML interface to static and dynamic information in existing enterprise databases that are, or can be made, available through a Web interface. VoiceXML (Voice eXtensible Markup Language), is an XML-based markup language for creating distributed speech applications, much as HTML is a markup language for creating distributed visual applications. Using VoiceXML, data can be accessed over the Web by telephone.

Paper Details

Date Published: 29 December 2000
PDF: 9 pages
Proc. SPIE 4208, Network Intelligence: Internet-based Manufacturing, (29 December 2000); doi: 10.1117/12.411774
Show Author Affiliations
Kevin Horowitz, IBM Corp. (United States)
Brenda Horowitz, IBM Corp. (United States)

Published in SPIE Proceedings Vol. 4208:
Network Intelligence: Internet-based Manufacturing
Nina M. Berry, Editor(s)

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