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Proceedings Paper

Requirements for designing service management systems in an Open Service Market
Author(s): Vincent P. Wade; W. Donnelly; J. Hall
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Paper Abstract

The introduction of the European Open Service Market will place greater emphasis on the design and development of services which can co-operate to provide end-users with integrated customizable end-to-end services. This is increasingly evident in the growth in sophistication of customer service requirements. This paper examines the trends and evidence which underlie the development of service management systems for such a market. The paper proposes a design approach which focuses on the inter-domain aspects of service management and presents the development of an example enterprise mode for management for tele- educational services.

Paper Details

Date Published: 13 December 1996
PDF: 12 pages
Proc. SPIE 2953, Broadband Strategies and Technologies for Wide Area and Local Access Networks, (13 December 1996); doi: 10.1117/12.261244
Show Author Affiliations
Vincent P. Wade, Trinity College Dublin (Ireland)
W. Donnelly, Regional Technical College (Ireland)
J. Hall, GMD Fokus (Germany)


Published in SPIE Proceedings Vol. 2953:
Broadband Strategies and Technologies for Wide Area and Local Access Networks
Roberto Vercelli, Editor(s)

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