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Proceedings Paper

Empirical research in service engineering based on AHP and fuzzy methods
Author(s): Yanrui Zhang; Wenfu Cao; Lina Zhang
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Paper Abstract

Recent years, management consulting industry has been rapidly developing worldwide. Taking a big management consulting company as research object, this paper established an index system of service quality of consulting, based on customer satisfaction survey, evaluated service quality of the consulting company by AHP and fuzzy comprehensive evaluation methods.

Paper Details

Date Published: 3 December 2015
PDF: 5 pages
Proc. SPIE 9794, Sixth International Conference on Electronics and Information Engineering, 97942U (3 December 2015); doi: 10.1117/12.2205695
Show Author Affiliations
Yanrui Zhang, Agricultural Univ. of Hebei (China)
Wenfu Cao, Hebei Univ. (China)
Lina Zhang, Agricultural Univ. of Hebei (China)


Published in SPIE Proceedings Vol. 9794:
Sixth International Conference on Electronics and Information Engineering
Qiang Zhang, Editor(s)

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